INDEACCESS INDEPENDENCE RIDE KC ACCESS
City of Independence, Mo.
The City of Independence offers two types of service, an ADA paratransit service called IndeAccess and for older adults called IndeAccess+. IndeAccess is operated within ¾-mile of local bus routes and costs $2 per one-way trip. IndeAccess+ serves all of the city of Independence and costs $2 per one-way trip. To utilize these services you must first go through the eligibility process. For questions about how to apply for and use the services please call (816) 842-9070, Monday-Friday 8 a.m. – 4:45pm
Independence RideKC Access
Arranging a trip
Call (816) 842-9070 to schedule your trip. Have the following information ready:
- Your Share-A-Fare identification number
- The day and date you want to travel
- The time you need to arrive at your destination or your appointment time
- The time you want to return
- The complete street address of your destination
If your work or travel schedule remains the same at least three times per week, you may qualify for subscription service. The subscription service is good for a 90-day period or until the next quarterly mark up, when fixed-route bus service changes.
|Trip Length||Base Fare|
|0 – 3 miles||$3.00|
|3 – 6 miles||$5.00|
|6 – 9 miles||$7.00|
|9 – 12 miles||$9.00|
|12 – 15 miles||$11.00|
|15 + miles||$11.00 + $2 per mile|
|ADA Eligible Trips||$3.00|
Availability & Hours:
Schedule your trip before 4:45 p.m. of the day before you want to travel. For example, if you want to travel on Tuesday, your trip must be scheduled by 4:45 p.m. on Monday. Share-A-Fare phone lines are open from 7 a.m. until 4:45 p.m. Monday through Friday, from 8 a.m. until 4:30 p.m. on Saturdays, Sundays and Holidays.
Trips may be scheduled as much as 14 days before you want to travel.
The Share-A-Fare coordinator will want to make sure your trip is scheduled correctly. Stay on the line and the coordinator will repeat your travel arrangements to verify your information and the cost of the trip.
Please have the exact fare ready for the driver. The Share-A-Fare coordinator will give you the cost for each trip when you schedule your ride. Drivers do not give change.
Negotiated Trip Reservations
Effective Thursday, May 28, 2015, Share-A-Fare Trip Coordinators may offer pick-up times to customers that are different from those requested. This procedure is called trip negotiation. The Americans with Disabilities Act (ADA) permits trip negotiation as long as the offered alternate pick-up time is within 60 minutes of the requested pick-up time. The ability to manage trips in this manner assists us to provide better service to our customers.
You may contact your Share-A-Fare Coordinator at 816-842-9070 and select option 1 for more information.
The Share-A-Fare office is open from 8:00 a.m. until 4:30 p.m. on the following holidays:
- New Year’s Day in January
- Martin Luther King Day in January
- President’s Day in February
- Memorial Day in May
- Independence Day in July
- Labor Day in September
- Veteran’s Day in November
- Thanksgiving Day in November
- Christmas Day in December
The Pick-up Point
Your vehicle may arrive any time during your 30-minute pickup window. IndeAccess provides curb-to-curb service to the most exterior door and cannot enter residences or businesses. Please be ready and waiting near the most exterior door. If you are using a wheelchair, there must be an accessible path from your pickup point to the vehicle. Drivers are unable to transport wheelchairs up or down steps or along other non-accessible paths. If you need extra assistance, please request it when scheduling your trip.
Phone Numbers and Hours of Operation
Reservations and Cancellations
Monday – Friday: 7 a.m. – 4:45 p.m.
Saturday – Sunday and Holidays: 8 a.m. – 4:45 p.m.
Trip Information (Where’s my ride?)
Available during all service hours (typically 4:30 a.m. to midnight)
Monday – Friday: 8 a.m. – 4:45 p.m.
Comment Line (Complaints or Commendations)
Available 24 hours a day, 7 days a week